| create and publish events | |
- Events can be created, published and booked
- An event has a start and end date and time
- An event can have any number of customised fields used to describe it
- Events can be ‘confirmed’ or ‘unconfirmed’ until a member of staff approves the booking
| - Event information is simple to promote and access, encouraging a bigger take up of events
- The 'confirmed/unconfirmed' feature is useful if you are unsure whether an event will have enough interest - i.e. if a big interest is shown, the event will take place and be confirmed
- This can reduce time and cost spent on an event with minimum attendance
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| easy to use | |
- Users can book their place on an event and can see the bookings via their connect2 homepage
- An event can have a number of places available which can be booked. More than one place can be booked at one time
- As bookings are made, the number of places available is automatically reduced
- An event can have a resource assigned to it, e.g. an event might take place in a room
| - Provides users with a self-service facility, minimising staff interaction
- Event research and bookings can be conducted at the user's convenience
- Automated administration tasks free up staff time
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| assign a resource to an event | |
| - Promotes efficient use of resources
- Ensures double bookings for resources do not occur
- All information is stored in one place and can be viewed by all users
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| waiting list | |
- If an event is full, a user can elect to become a member of a waiting list
- The user will be automatically notified if a place becomes available
| - Keeps the user up to date
- Enhances the customer experience
- Maximises event attendance
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| searching facility | |
- Events can be searched for by users in a calendar or list format
- Searchable fields are customisable, e.g. users might search for events by location or type
- Staff are able to search for event bookings that have been made
| - Allows users to quickly find the event that they are looking for
- Enables staff to provide users with as much information as possible to encourage attendance
- Staff can view bookings at a glance, allowing them to instantly remain up to date
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| multiple events | |
- One event can be created to represent a series of events e.g. a French language course with six separate sessions can all be booked in one event booking
- A range of similar events can be grouped together into a programme, which can then be searched for by users
- A recurring button allows regular events to be created quickly
| - Eliminates time spent making unnecessary bookings
- Enables 'cross sale' promotions i.e. if a search is made, a list of events may appear rather just an individual event
- Enables staff to create recurring events quickly, freeing up their time
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| rules/permissions/restrictions | |
- Events can have rules, permissions and restrictions applied to them
- This ensures that only certain users can make certain event bookings
| - Enables control to be maintained, e.g. an over 18's event can only be booked by those who are over the age of 18
- Ensures fair and equal access to events
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| messages/notifications | |
- Notifications associated with events can be sent to users, such as the person who made the booking or the event manager
- Staff can email all users booked onto a specific event
| - Keeps users up to date
- Enhances internal and external communication, making it quick easy to email users
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| reporting and management information | |
- Bespoke reports can be generated and exported to Excel, pdf or html
- Management information can be used for analysis such as the success of an event, who attended and when bookings were made
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| link to your calendar | |
- The connect2 calendar can be linked to your current calendar
| - Shows all events with the additional capability to book a place on 'bookable' ones
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